Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease. Which trip is right for me? What do I do about visas? How much do I tip? For questions frequent and otherwise, this is the spot.
BEFORE YOU DEPART
What type of luggage do you recommend I take?
On most of our trips you will be required to carry your own luggage, sometimes up stairs and on and off transport. We therefore recommend you travel with a backpack.
Can I store excess luggage at the starting point hotel?
Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).
Do I need to bring a sleeping bag?
We only have a handful of itineraries where sleeping bags are required and these are generally trips that involve camping. When we use homestays, blankets are provided but some travellers feel more comfortable with their own sleeping bag or sleep sheet. This decision is a personal preference.
What clothes and footwear should I take on treks?
On a more physical trip, hiking boots are definitely recommended. If the physical rating is under 3, hiking boots or sneakers/runners will be adequate. Many TravelRahi treks will be hiking in near freezing environments so please be sure to research the climate and weather conditions at the time of year you will be trekking and pack accordingly. There is also a packing ‘checklist’ in your Trip Notes.
What essential documents do I need to take?
It’s important that you always travel with your current passport, visas, travel insurance and TravelRahi documentation.
What documents do I need to carry to check-in for my flight? Do I have to carry the credit card that was used for making the payment?
It is mandatory to carry a government issued photo identification (ID) proof along with the E-Ticket copy. The same is verified by the airport security as well as the airline at the check in counter. On presenting your photo ID proof and E-Ticket copy, your boarding pass will be issued. For international flights, your passport is the only valid photo ID proof that will be accepted.
In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket.
It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking, if you have booked through us. (we do not pass on your account details to the airline).
How can I change the date of my flight booking?
Date Change may be permissible on your booking on payment of Airline Date Change Fee, Our Service Charges plus any fare difference that may exist between your original fare and the fare of the flight that you want to change to. The date change fees and Our Service Charges are printed on your E-Ticket. In several cases, the date change fees and the cancellation fees levied by the airline is the same and you could also cancel the ticket online and make a fresh booking at the same cost as that of doing a date change. Please note that date change may not be permitted on certain tickets.
You would need to get in touch with our Customer Care helpline to do any change of flights in your booking.
If you want to change your flight to a flight that is operated by another airline, you will need to cancel your existing booking and make a fresh booking. Please visit our Customer Support section to cancel your booking online. Our online cancellation service lets you cancel a part of your booking by selecting the passengers and sectors you wish to cancel or cancel your complete booking in quick time.
How do I get a refund for tickets that I have directly cancelled with airlines?
If you have cancelled the booking directly with the airline, you would need to inform us of the same. Please log on to http://www.travelrahi.com/contact/ to inform us of the cancellation, under Special Claims.
You can also submit request for Special Claims against (NO SHOW) unutilized ticket, and flight not operational cases.
On receiving your confirmation, We will validate the refund amount with the airline and then process the refund to your account. Please note that we shall charge Rs. 250 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee.
Choosing a Trip
I have special dietary requirements – will they be catered for?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.
What will the food be like on my trip?
Food is one of the most exciting parts of travel. There may be some familiar fare but often you’ll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own – this means you can eat to suit any budget or desire.
Can I drink the water in the countries I visit?
In some destinations it may not be wise to drink the local water. For more details, you can find country-specific information in our fantastic Destination Pages, which can be found in the red menu bar at the top of our home page, or by going to the belo and then choosing the destination you are travelling to.
Can we book a triple room?
Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. As our bookings are made well in advance, individual room requests can’t be guaranteed.
Can I book a single room?
You can book pre and post accommodation on a single basis; however, throughout your trip, rooming is organised on a twin-share basis. Some trips do have a single supplement available – check a trip’s overview page on our website, or their Trip Notes, to see whether a single supplement is offered. If so, please request this at the time of booking.
I’m travelling alone – is that OK?
This is the beauty of travel: many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people.
If I am travelling solo, will I be charged a single supplement?
As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on the majority of our trips).
If you don’t identify with the gender assigned on your passport, please let us know at time of booking and we’ll arrange the rooming configuration accordingly.
Who are TravelRahi travellers?
TravelRahi adventures are for travellers with a yearning to get off the beaten track. Whether you’re travelling solo, with a group of friends, or are aged 18 or 70, there is an adventure to suit your interests and comfort level. Each adventure has a physical and cultural grading to help you decide if the trip is right for you. No special skills are required for most adventures, just a sense of adventure and a curiosity about the world. Even on our camping adventures no previous experience is required; our tents are easy to set up, even for first-time campers.
How many people will be on my trip?
Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people. Our Overland trips are in purpose-built vehicles that can carry up to 24 travellers. Group sizes are displayed on each trip’s overview page on our website.
Are there age restrictions on your trips?
For the majority of our trips the minimum age is 15. An adult must accompany all children under the age of 18. Our Overland Adventures have a minimum age of 18. Younger children can join us on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip’s overview page on the website. Most of our trips don’t have a maximum age limit, but a Self-Assessment Form is required for all passengers 70 years and over.
Who will be my group leader?
While we can’t tell you who your leader is prior to departure, we can tell you they will be awesome. Our leaders are experts in their regions, some because they’ve been travelling there for years, others because they’re local to the region and can’t wait to show you around. On longer journeys, or ones that travel through more than one country, you may change leaders part way through – but this just means double the awesomeness.
Can I just do part of the trip?
Although you won’t be reimbursed for any portion of the trip unused, you can opt to sign off the trip if you need to leave a day or so earlier. If you let us know before travel that you’ll be arriving late or need to leave before the trips ends, we will notify our team on the ground to best accommodate your requirements.
Can I make any changes to the itinerary of my group trip, either before or during the trip?
Please make sure you are happy with your group trip itinerary before booking because we are unable to change them for individual travellers. However, if you and a group of friends, colleagues or even your school would like your own personally designed itinerary, get in contact with our very talented Private Groups; they can tailor an itinerary just for you.
Can I add an extra night on the beginning or end of my group trip, either before or during the trip?
You sure can. Just ask your travel specialist at the time of booking.
Does TravelRahi have family trips?
We offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and TravelRahi has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age. Please know/discuss full details and FAQs associated with our Family Adventures.
What are the hotel cancellations policies/charges
The cancellation policy is specific to the hotel and rate that you are booking. On the Review Itinerary Page you can see the cancellation policy for the room and rate that you are trying to book.
I have booked a room. What happens next?
Once you have booked a hotel with us, you will get a confirmation mail at the email ID given by you at the time of the booking. This confirmation mail is your hotel voucher whose print needs to be taken and shown at the hotel reception desk at the time of check in.
Is it possible to get early/late Check-In/Out?
Most hotels in India usually have Check-In and Check-Out timings set at 12 Noon. Though there are some hotels that may allow an early Check-In or late Check-Out, it depends on the availability of the rooms that the hotel might have at its disposal at that time.
Further, there are also chances that a hotel may charge you for one day extra in the case of an early Check-In or late Check-Out. Should you have any such requirement do let us know which hotel you have booked or are interested in booking, and we will find out the timings for you as well as any other information that you may require.
Many pre-paid hotels are non refundable and cannot be cancelled or changed. There is a cancellation fee charged by TravelRahi. You may also be subject to penalties and fees from the hotel. TravelRahi advises you to verify all hotel rules on your pre-paid reservation.
What are cancellation policies for Holiday Packages ?
Cancellation Period Percentage of Cancellation :
- From booking date till 15 days prior to departure – 30 % of Package Cost
- 7 Days prior to departure – 50% of Package Cost
- 3 to 7 Days prior to departure – 75 % of Package Cost
- Less than 24 hrs to 3 Days prior to departure – 100% of Package Cost
On Your Trip
Is tipping commonplace in other parts of the world?
Yes, in most places tipping is expected. At your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides.
At the end of your trip, if you’re happy with the service you received, providing a tip for the leader – though not compulsory – is appropriate. While it may not be customary to you, it’s of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many of the destinations.
What type of ground transportation is used?
If it moves there’s a good chance you’ll be riding on it. The type of transport used depends on your trip style. Find out more or see your Trip Notes for the specific type of transportation used on your journey.
What communication facilities will be available?
Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. In remote places (think Mali, Serengeti or the Sahara) or on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel. Or in many countries, the cheapest way to make a phone call is at an internet cafe.
How can friends and family contact you?
If family and friends are unable to contact you in an emergency through email or phone, they can contact us directly. Emergency contact details (for your destination) are listed in your Trip Notes, or they can contact one of our Global Sales offices, who can pass on a message if required.
Will my mobile work?
We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).
Will I get internet coverage?
Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.
Will I be able to charge my electrical appliances?
In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.
Can you provide me a list of places we are staying at?
We are only able to provide information on your joining and finish point accommodation, the details of which are listed in your Trip Notes.
As TravelRahi likes to support numerous local businesses, we often have a few places in each city that we can alternate our groups between. For this reason, we can’t give you a full list before you travel. At the welcome meeting on Day 1, your leader may be able to provide you with this so you can email friends and family back home with the details.
What standard of accommodation should I expect?
The standard of accommodation depends on the Trip Style you have chosen.
Is accommodation air-conditioned/ heated?
We want our passengers to be as comfortable as possible so when you are headed to a hot climate, it is likely that you will either have a fan or air-con. Of course, if you are staying in remote areas or at home-stays, you will need to expect the facilities to be a little more basic.
What facilities are at the campsites?
We have a wide range of camping sites around the globe. They range from having all the creature comforts to bush camping on the plains of the Serengeti with limited facilities (though their amazing vistas make up for this). Most camps will have basic facilities at a minimum. Your Trip Notes will give you a clear indication of what to expect on your decided trip.
Will I need a sleeping bag/mat/tent?
On our Africa and USA trips we provide the tent and sleeping mats, but you will need to bring your own sleeping bag. In Australia tents, blankets, linen and towels are provided so there is no need for a sleeping bag. More information can be found in your Trip Notes.
Are there western toilets available?
Some trips have regular access to western toilets while others don’t – it just depends on the areas you’re travelling in. As a general rule, the more remote the place the less likely you are to find western bathroom facilities.
Will I be able to do any laundry?
Along the way there are usually chances to do laundry, either through your hotel or using local services. Your leader will be able to let you know once you are on the trip.
Can I opt out of certain activities if I want to?
Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made by Intrepid.
How difficult is the trek on my trip?
TravelRahi has treks ranging from relatively easy to extremely difficult. The easiest way to determine if a trek is right for you is to check the ‘physical rating’ of the trip (this can be found on our website at the top of the trip’s overview page).
Do I get any free time?
The beauty of travelling with us is that we encourage travellers to explore at their own pace. When you get to a destination, your leader will offer options on what you can do. Some of the group will do one activity, others will opt for something completely different while others may just choose to lie in a hammock and read a book. Your Trip Notes have more details on what your trip’s itinerary and timeframes permit.
What if I arrive late and miss part of the trip?
If you know in advance that you will be arriving late, please let our sales staff know. We will notify your leader, who will leave instructions with the hotel reception as to where to meet your group that night or the following morning.
If you plan to arrive a day or two into the itinerary (and our group has moved to a different destination), it will be your responsibility to ‘catch up’ with the group. If this happens, we will provide you with the most up-to-date information as to where your group will be and at approximately what time.
If you are late due to unforseen circumstances or flight delays, please call the emergency contact number located in the Mail/Trip Notes. We cannot reimburse you for any portion of the trip unused, but this can often be claimed on your travel insurance.
What time can I check in at my arrival hotel?
Check-in times can vary from hotel to hotel and region to region. Generally, they are between midday and 2pm. If you do arrive earlier, you’ll be able to store your luggage with the hotel and head out to explore for a couple of hours.
Can I request an early check-in?
We can’t confirm an early check-in, but our sales team can assist in booking you a night of pre accommodation at the same hotel. If you don’t wish to pay for the extra night, you can try your luck locally (they may let you in early if the room is free) or you can store your luggage.
Are airport transfers included in the trip price? If not, how much will a taxi cost from the airport? If not, how do I get to and from airports?
Generally airport transfers are not included in your trip price unless you’re travelling on a Comfort or Independent Journey style trip where an arrival transfer is included. You can normally add an arrival and/or departure transfer to most of our trips when you are booking your trip (or by contacting us if you have already booked). For more information on your arrival, refer to the ‘Instructions’ in your Dashboard. Here, we often indicate the price you can expect to pay for a taxi from the airport to the hotel. The cost of the transfer will inevitably be more expensive than a taxi, but it is important to remember that you are paying for a private service and a trusted driver who will offer the security travellers often desire when they arrive into a foreign country.
What is the name of the hotel where my trips starts?
This information can be found in your Trip Notes or mail
Completed My Trip
What are the other cases when I am eligible for a refund?
You are eligible for a refund in cases where the bus tour operator cancels the bus. Kindly note, the refund will be granted by the bus operator and we will not be responsible in any way.
If you would like to let us have any feedback on your cruise – or if you encountered any issues that you would like us to review then please contact our Customer Support team on:
Monday – Friday: 9am – 8pm
Saturday: 9am – 7pm
Bank Holidays: Closed
Imagine Cruising strive to deliver the highest standards of customer service at all times and treat all issues raised by customers very seriously.
If you do wish to submit a formal complaint, please forward your complaint to the following email address
Your complaint will be investigated accordingly and responded to within 28 days.
Please note the above email address is strictly for complaints regarding a CRUISE holiday.
For all other holiday complaints, please contact the team .